Privacy Policy

1. Introduction

Lioncrest Retail Limited ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller: Lioncrest Retail Limited
Registered Office: C/O Clever Accounts, Brookfield Court Selby Road, Garforth, Leeds, England, LS25 1NB
Company Number: 15051180
Email: info@lioncrestretail.co.uk

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Company information (business name, role, industry)
• Communication preferences
• Information provided in contact forms or inquiries
• Marketing consent preferences

Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect our business interests and prevent fraud

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide services you've requested
• Legitimate Interest: For business operations, analytics, and security
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Third Parties

We may share your information with:

• Service providers (hosting, analytics, email marketing)
• Professional advisors (lawyers, accountants)
• Regulatory authorities when required by law
• Business partners (with your explicit consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: 3 years from last contact
• Marketing data: Until you withdraw consent
• Website analytics: 26 months
• Legal compliance: As required by applicable laws

7. Your Rights

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@lioncrestretail.co.uk

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: